We have a few positions available for any amazing people out there looking to work in a team oriented and fun environment. We are looking for stellar customer service members that have a wide range of experience and skills.
We're currently hiring!!
KIDTROPOLIS is an educational entertainment experience that offers an authentic and powerful developmental experience. KIDTROPOLIS provides children, families and caregivers a safe, unique and very realistic educational environment which allows kids to do what comes naturally to them: role-playing! Our target is to provide entertainment experiences in a family focused environment. Our goal is to become an integral part of the community and to cherish our role as a gathering place where fun, laughter and happy memories with friends and family are the primary focus.
CUSTOMER SERVICE SPECIALIST
Job Description:
THE WORLD OF KIDTROPOLIS is an interactive indoor City that provides our guests with an exceptional play experience. THE WORLD OF KIDTROPOLIS provides children, families, school groups, community groups and caregivers a safe, unique and very realistic educational environment which allows kids to do what comes naturally to them: role-playing!
As the Customer Service Specialist, you will utilize your superior customer service skills and training in order to provide an exceptional play experience for all of our guests.
Job Requirements:
Excellent interpersonal skills with a focus on providing an exceptional customer experience
Excellent command of the English language, verbal and written.
Ability to handle challenging situations with tact and diplomacy
Previous customer service experience mandatory
Proficiency in Microsoft Office and other software programs
Ability to take direction and complete a task when delegated
Valid Food Safe Certificate would be an asset
Must be available to work shifts (AM, PM, evenings and weekends)
Job Duties
Assist in preparing and organizing the operations of KIDTROPOLIS
Respond to feedback and taking action to provide positive guest experience
Ensure KIDTROPOLIS is clean and safe for all guests
Check guests in and handle POS transactions (cash and credit handling)
Complete shift checklists relating to your position
Answer phone queries graciously and professionally to direct guests to the correct information
Being a party host/hostess to our planned events such as birthday parties, group bookings, Kids Night Out, private events
Being a Kid Camp Leader to our Kid Campers during Winter, Spring and Summer breaks
Work effectively in all areas such as City, Cafe, Party Host, Guest Services
Please send your resume with cover letter to jobs@kidtropolis.ca.
Only shortlisted candidates will be contacted.
For more information about our centre, please visit us at our Facebook page.
CUSTOMER SERVICE MANAGER
Job Description:
The World of Kidtropolis is an indoor recreational facility built to inspire creativity and bring back play with children and families. Our guests visit us from all over Canada, US and international countries. We are a venue that offers general drop-in play, birthday parties, field trips, kid camps, kids’ night out, nerf blaster parties, nerf night out, fundraisers and corporate events. We are family focused and are locally owned and operated. Our business is located in Richmond, BC and close to transit.
As the Customer Service Manager, it is of utmost importance that you can lead and motivate a team to ensure we provide exceptional entertainment experiences in a family focused environment. Many of our staff are students, young adults and experienced individuals. You are able to effectively communicate, coach, and mentor across a broad range of staff. We are an inclusive member of the community and have team members and guests who have diverse needs. You will know our business, policies and procedures and be able to effectively communicate it to other members of the staff. As our business continues to evolve, you will contribute your skills and knowledge to help the company achieve our long term goals.
Job Requirements:
Proven leadership experience
Ability to learn a variety of job descriptions
Outstanding organizational, leadership and management skills
Excellent interpersonal skills with a focus on providing an exceptional customer experience
Ability to handle challenging situations with tact and diplomacy
Proficiency in Microsoft Office and other software programs
Positive working attitude
Ability to take direction and complete tasks when delegated
Ensure positive guest service in all areas
Valid Food Safe Certificate and Standard First Aid would be an asset
Must be available to work shifts (AM, PM, evenings, weekends and holidays)
Job Duties
Monitor the team’s performance and delegate tasks
Lead by example by performing the tasks with them
Recruit key staff and perform staff evaluations
Assist with training and development
Schedule staff and communicate effectively to the team
Understand market trends and power of social media
Contribute to and implement marketing strategies in house and on social media
Engage with community partners in house and on social media
Respond to feedback and taking action to provide positive guest and team experience
Ensure premises are clean and safe for all guests by utilizing shift checklists
Answer phone queries and direct guests to the correct information
Perform physical tasks such as picking up toys, sanitizing the play area and other operational tasks
Please send your resume with cover letter to jobs@kidtropolis.ca.
Thank you but only shortlisted candidates will be contacted.
For more information about our centre, please visit us at our Facebook page.
CUSTOMER SERVICE TEAM LEAD/SUPERVISORS
Job Description:
The World of Kidtropolis is an indoor recreational facility built to inspire creativity and bring back play with children and families. Our guests visit us from all over Canada, US and International countries. We are a venue that offers general drop-in play, birthday parties, field trips, kid camps, kids' night out, nerf blaster parties, nerf night out, fundraisers and corporate events. We are family focused and are locally owned and operated. Our business is located in Richmond, BC and close to transit.
As a Customer Service Team Lead/Supervisor, it is of utmost importance that you can lead and motivate a team to ensure we provide exceptional entertainment experiences in a family focused environment. You will know our business, policies and procedures and be able to effectively communicate to other members of the staff. As our business continues to evolve, you will contribute with your skills and knowledge to help the company achieve our long term goals.
Job Duties:
Monitor the team’s performance and delegate tasks as needed
Lead by example by performing the tasks with them
Assist with training and development with other key members of management
Schedule staff and communicate effectively to the team
Assist in the overall success of the operations
Respond to feedback and taking action to provide positive guest and team experience
Ensure premises are clean and safe for all guests by utilizing shift checklists
Answer phone queries and direct guests to the correct information
Perform physical tasks such as picking up toys, sanitizing the play area and other operational tasks
Job Requirements:
Proven experience as a lead or supervisor
Ability to learn a variety of job descriptions
Outstanding organizational skills
Excellent interpersonal skills with a focus on providing an exceptional customer experience
Ability to handle challenging situations with tact and diplomacy
Proficiency in Microsoft Office and other software programs
Positive inclusive coaching and mentoring style
Ability to take direction and complete tasks when delegated
Ensure positive guest service in all areas
Valid Food Safe Certificate and Standard First Aid would be an asset
Must be available to work shifts (AM, PM, evenings, weekends and holidays)
Please send your resume with cover letter to jobs@kidtropolis.ca.
Thank you but only shortlisted candidates will be contacted.
For more information about our centre, please visit us at our Facebook page.